THE BENEFITS

The competence based training and qualifications of the senior crew in the Superyacht industry are rigorous, well regulated and based on sound maritime principles. However, surprisingly little attention is paid to creating high performing teams. A Superyacht crew performance can be assessed and developed using the same principles as those used with small businesses wanting to deliver High Performance outcomes within their market place.

 

The benefits of an annual and event led Superyacht Operational Performance Assessment are many;

 

• The owners investment is as much in the people as it is the yacht – the assessment provide ongoing assurance that the yacht is being run by a High Performance team.

• The ability to demonstrate the quality of the team can lower insurance liability and premium

• The assessment can lead to greater Financial Security for the owner, through protecting their investment

• Continual assessment of the Superyacht performance and development helps to deliver sustainable High Performance

• Staff turnover has been proven to be significantly reduced in High Performance Organisations.

• Customer satisfaction with service standards has been proven to be higher in High Performance Organisations

• Minimise running & maintenance costs - Financial Performance improvement is always delivered when organisations become High Performing.

 

Organisational Performance

 

Performance is assessses in a large number of areas, including

 

• How effective is the leadership and team work?

• Are the crew the best they can be?

• How well do the different parts of the yacht work together?

• How is crew morale?

• How integrated are they?

• Are there any issues or concerns that are stopping the crew truly performing?

• Is there a cohesive development & succession plan within the crew? 

• Are there consistent and high standards across all departments?

• Are the processes and systems within the yacht improved, simplified, aligned and best practice?

 

These questions and more are answered giving you confidence that the yacht's procedures, systems, security, people and teams are all working at their optimum. Being completely independant, and agnostic to the solution, we have the ability to operate with high integrity and with an exclusive focus on best practice and high performance.

 

A Superyacht Operational Performance Assessment is more than a one-off inspection - It is a regular benchmark on “whole-ship” performance.

 

We recommend that Superyacht Operational Performance Assessments are carried out;

• Pre-sales

• Annually

• Where new senior crew are introduced

• Specific event led need, for example, in response to an incident, new cruising geographies,  or crew issues being identified